Q. How to purchase my order on the site?
To order your purchase :-
- Click “Add to cart” button on the products you wish to purchase.
- Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
- You’ll reach a log in page where you need to log in your account using your Username and Password. If you don’t have an account created yet, you need to register an account before you proceed your payment.
- You’ll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
- From here, you need to select your shipping methods and click “next” button.
- Next you’ll need to choose your payment method then click “next” button.
- After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
- Click “Confirm Order” to complete the order.
Q. What are the payment methods available?
Eliossive.com offers Payment Methods as shown below :-
- FPX Internet Banking (Maybank2u, RHB Now and many other major bank).
- We accept Credit Card (Visa, Mastercard, Discover, American Express). Eliossive never keep your credit card information, the payment is process by a third party payment processing company eGHL.
- Manual Bank Transfer – After adding product to your shopping cart, continue by placing order. An Order Details will be generated containing our payment details and admin email. Kindly contact us after payment has been made.
Q. How to change my account personal information and shipping address?
Log-in your account → Click on “My Account” → Edit your account information and Shipping address here.
Q. I forgot my Password for my account. What should I do to retrieve it?
- Click on “Forgotten Password?” at the login page and fill your email that used to register the account in the box.
- Click Submit.
- A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.
Q. Can I cancel an existing order that have been made?
Yes, only if we have not start processing your order.
– Please send an email to our customers service email at support@eliossive.com with the message title “Request to cancel order” in order to inform us about the cancellation order.
– Orders that are in shipping or shipped will not be cancel.
Our process status are as follow:
Complete -> Processing -> Shipped
Complete – Payment has been received.
Processing – Sorting/Sorted product(s) from warehouse; ongoing/undergone packaging; ready for shipping.
Shipped – Courier has picked up the product(s).
Q. What is the product’s transaction currency?
All products transaction currency will be done in Ringgit Malaysia (RM).
Q. I still have doubts!
Sorry that we’re unable to clear your doubts in the F.A.Q page. Please kindly send us an email to admin@eliossive.com for us to clear your doubts.
